Employment Experience

October 2008 – Present Nedco Canada (Division of Rexel Canada Electrical)

Role: Business Systems Analyst

  • Liaison between the Business and IT
  • Gather business requirements from various departments as it pertain to application development
  • Develop and support IBI Data warehouse using WebFocus
  • Document new processes as it pertain to new system Enhancements
  • Educate users/IT Staff in BI Application
  • Manage E-Commerce system within the organization
  • Manage large and small projects
  • Requirements gathering, Design, Coordination, report Development/Customization using BI WebFocus


June 2004 – 2008 Nedco Ontario (Division of Rexel Canada Electrical)

Role: Infrastructure Support Co-ordinator

  • Support 800 users nationally in an Citrix, ERP and AS400 Environment
  • Purchase and configure all hardware and software company wide
  • Administer all user IDs for Active Directory and AS400
  • Manage and maintain DHCP/DNS/WINS network wide
  • Support and Configure Handhelds (Symbol Bar Code Scanner)
  • Co-ordinate with BMO to implement the FLEXPORT System
  • Project lead coordinating acquisition of new hardware for branches

December 2003 – May 2004: Ability Fabricators Inc.

Role: Network Administrator

  • JD Edwards (World A7.3) Implementation on the AS400
  • Work as the 1st and 2nd level support for the end users
  • Troubleshoot PC hardware and software problems
  • Develop work order tracking system using Visual basic
  • Responsible for setting up and implementing Network and Servers
  • Implement Domain Controller, Firewall, ISA Server, and Data Server
  • Administer all user IDs for Active Directory and AS400
  • Implement Disaster Recovery for all Servers
  • Installation of AutoCAD/Inventor and Solid works
June 2003 – November 2003: GE Capital

Role: 1st/2nd Deskside Support Specialist for clients: Hudson Bay and TD Bank

  • Responsible for troubleshooting and solving PC hardware/software problems
  • Familiarize end users on basic software, hardware and peripheral device operation
  • Ensure proper use of quality control and tracking tools in order to record progress and to ensure daily adherence to company policy and procedure